Cigar 101		- a crash course (or refresher course) for "lovers of the leaf" new and old.
	Shipping Policy		- charges and upgrades
	When Should I Expect My Order?		- shipment schedule
	Tracking My Order		- check order status
	Returns/Refunds		- no sale is ever final
	Browser Configuration		- check your browser properties
	Earthlink spamBlocker Information		- check here for spamBlocker info
	Contact Us		- call center hours
	Privacy Policy		- protecting your privacy
	Age Verification		- following age requirements

• Free and Saver Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.
• Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
• Priority Mail is delivered via USPS.

PO Boxes, APO/FPO, US Territories: PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

HAZMAT items (such as Butane): Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery times.

Oversized items (such as large humidors): These items will ship via ground/freight services and may incur additional delivery times. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Alaska and Hawaii: Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

Standard Shipping Policies:

• Must be 21 years or older to order and receive shipments.
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• A 6% sales tax is applied to all Pennsylvania shipments.
• Certain items, such as oversized merchandise, may require additional shipping charges. Any such charges will be noted during the checkout process prior to submitting your order.

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We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3pm Eastern time for same day shipping from our warehouse in Pennsylvania. Standard shipping takes from 2 to 6 business days from date of shipment (not including weekends or holidays), depending on your proximity to our warehouse.

For more urgent requests and for customers living on the West coast, we offer 2-DAY AIR EXPRESS and OVERNIGHT options at a small additional charge (Click here for shipping rates).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out intra-day.)

You can check shipment status by using the My Account link found on each page.

Orders ship from our warehouse located in Bethlehem, PA. Click here for a UPS standard delivery map.

Tracking My Order

Locate your UPS orders quickly and easily online! Click on the My Account link under the "My Accounts" area to pinpoint the status of your Cigarsinternational.com shipment. They're coming soon!

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Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact Customer Service or call 1-888-244-2790 and let us know what item you are returning and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.

We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service. We're here to help. We guarantee your satisfaction and we will work to achieve it.

How the return policy works:

Cigars - For cigars by the box or bundle, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive credit. Please keep the original packaging and any accessories to return with the item.

Pipes – If you are not satisfied with your pipe for any reason, you may return the item within 15 days of receipt of your order for a prompt exchange, credit, or refund. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defect for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.

Pipe Tobacco – If you feel your tobacco was not manufactured to the highest of standards – or if the tobacco is not what you ordered – please contact us immediately. Only unopened containers are eligible for return within 15 days of receipt of your order.

If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee.

We do our best to provide you perfect products in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service.

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Is your browser setup to accept cookies?

To fully utilize this site, it is necessary for your browser to accept the use of cookies (especially per-session cookies).

To test whether per-session cookies are enabled on your browser, simply click the link below. This will check your browser's cookie configuration for use with CigarsInternational.com.

To enable cookies in Internet Explorer

Internet Explorer 9: Click Tools (a gear box icon in the top right corner) -- Internet Options, switch to the "Privacy" tab, click the advanced button. Check "Override automatic cookie handling". Set "First-party Cookies" to "Accept" and check "Always allow session cookies".

Internet Explorer 8: Click Tools -- Internet Options, switch to the "Privacy" tab, click the advanced button. Check "Override automatic cookie handling". Set "First-party Cookies" to "Accept" and check "Always allow session cookies".

Internet Explorer 6: Click Tools -- Internet Options, switch to the "Privacy" tab. In the settings area, click the "Advanced..." button. Make sure the checkbox next to "Override automatic cookie handling" is checked. Then check Accept First-part Cookies, Accept Third-party Cookies, and Always allow session cookies. Hit "OK", and "OK" again to apply your changes and close the Internet Options window.

Internet Explorer 5: Click Tools -- Internet Options, switch to the "Security" tab, highlight "Internet" (picture of a globe) and select "Custom Level...". Scroll down to Cookies, under "Allow cookies that are stored on your computer" make sure "Enable" is checked, and under "Allow per-session cookies (not stored)" make sure "Enable" is checked.

Internet Explorer 4: Click View -- Internet Options, and switch to the "Advanced" tab. Scroll down to Cookies, make sure "Always accept cookies" is checked.

To enable cookies in Firefox

Firefox 5 and up: Click Firefox -- Options, switch to the "Privacy" tab, click the dropdown "Firefox will:"... and set it to "Remember history."

Firefox 2 and up: Click Tools -- Options, switch to the "Privacy" tab, click the dropdown "Firefox will:"... and set it to "Remember history."

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Note: This information was taken from Earthlink's site for your convenience.

What happens if spamBlocker's Suspect Email function catches an email I want to read?

In the unlikely event that a legitimate email is mistakenly categorized as spam, you can simply go to your Suspect Email folder and send the message to your inbox. Since spamBlocker stores suspect email for 14 days before deleting it, you shouldn't lose any valid messages before you have a chance to read them.

How do I read email caught in the Suspect Email folder?

1. Click on the underlined subject of any email message. This will take you to a page that displays the email in full.
2. After you have read the message, you can choose to:

'Add to Address Book and Move to Inbox' — Adding the sender to your email Address Book ensures that messages from this sender won't be caught by spamBlocker in the future. The message gets moved to your inbox at the same time.

Or

'Delete' — this permanently deletes the message.

spamBlocker Support

How can I contact EarthLink if I need help with spamBlocker?

spamBlocker includes a detailed Help system that gives you step-by-step instructions and explanations about spamBlocker's functions. You can access this Help system in one of two ways:

In EarthLink Web Mail:
1. Sign in to Web Mail.
2. Click the Help link in the left column.
3. Click the spamBlocker help topic.

In TotalAccess 2005 MailBox (Windows only):
1. Click the Help menu and select MailBox Help.
2. Click the Reducing Junk Email topic.

In Outlook and Outlook Express:
1. Click the spamBlocker link on the Outlook toolbar.
2. Click the Reducing Junk Email topic.

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Why do we verify your Age?

We are committed to only selling our products to adults who meet the legal age requirement to purchase tobacco products. As a part of meeting that commitment, we use a non-affiliated third party age and identity verification company, Veratad Technologies, LLC, to assure that you are of legal age to purchase our products and are who you say you are.

How does Veratad’s Age Verification work?

Veratad’s AgeMatch℠ Age Verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information submitted by you. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.

Access to the public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related (“out-of-wallet”) historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Is the information I provide secure?

Absolutely. Veratad’s secure 256bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

What happens if I cannot be verified by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. To do this we typically require a copy of your driver’s license or some other form of government issued ID that verifies your date of birth.

I live outside of the U.S. can I be verified?

Cigars International’s use of Veratad’s Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is un-available. [Military Addresses outside of the US are acceptable] All other countries will be subject to our manual review process.